Below are common questions asked by customers about accounts, billing, ordering, and reports
Do I need an account to order a report?
Do you have a setup fee?
Are there any account fees, monthly fees, or minimums?
What information do I need to run a background check?
I typed in the wrong email address for my applicant!
My applicant didn't fill out his background check information. Do I get a refund?
Do you have a monthly, unlimited search pricing or volume discounts?
Can I add users, teams, or groups to my account?
Do you have an account setup fee?
Where can I see and print my invoices?
Do you have an API to integrate with my ATS, HCM, or application?
How do I print a copy of a background check?
What is the turnaround times on your background check?
How many years back are criminal records reported?
Where are your drug testing facilities located?
Can I order a Statewide search instead of a county?
My applicant has criminal records, but don't show on the report?
Names and addresses that are not my applicant are listed in the report
What is the FCRA?
What information is required and what disclosures do applicants sign?
How do I send a Pre-Adverse or Final Adverse Notice letter?
Do I need to notify applicants if there are criminal records found?
What is a 613 Contemporaneous Notice Letter?
If you have any further questions, reach out to our support team, and they can answer specific questions about our background check reports.