Q. My applicant didn't fill out his background check information. Do I get a refund?

Not everyone accepts a job offer. It happens. ClearChecks offers a 100% money back guarantee on all reports ordered that we have not run.

If this happens you have one of two options:

  1. Update the email from the old applicant to the new applicant you’re interviewing
  2. Email us at support@clearchecks.com letting us know you’d like a refund for the email address of the applicant for which you bought the report.
See Pricing & Order Report »

If you have any further questions, reach out to our support team, and they can answer specific questions about our background check reports.

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