When my co-founder and I came together in the first days of 2017, our mission was pretty simple: to change the background screening industry forever by providing the most advanced cloud-based tool for customers, big and small, who require on-demand, Fair Credit Reporting Act compliant, paperless screenings, at a competitive price. We are a de facto Software as a Service (SaaS) business, so the goal was to create a tool that not only handled customer requests but could do it on demand. It has been a true labor of love to build this platform.
Our first objective was to identify the pain points in the background check industry. With the two of us having worked and utilized consumer reports in both public and private domains, across numerous industries in our careers, we had a great handle on how the industry currently operated. We boiled the problems down to the following (in no particular order):
- Long sales channel
- Steep integration, start-up, or initiation fees
- On-site inspections
- A complex system requiring customer training
- TOO MUCH PAPER!!!!!!
- Very unfriendly for small-business
- Poor customer service
- FCRA compliance was not out-of-the-box
Having identified the above as the core issues we wanted to solve, we built a platform for small and large businesses to easily, beautifully, and securely conduct background checks.
With the unexpected impact COVID-19 has had on the United States and the world, we believe background screening remains a critical component of the hiring process. We understand resources and budgets are tight. First, we have no setup or sign-up fees. We have no traditional contracts. We are a pay-as-you-go platform. We require no minimums, nor commitments to purchase, with standard pricing ~10-15% lower than our reputable competitors. ✅ You do not need to call our sales team to set up an account or schedule an on-site inspection. ✅ Not ready to do background checks? Don’t worry, we’ll be here when you are ready. You only pay for the report you need, when you need it. We create your ClearChecks account, instantly, when you place your first order. No filling out sales forms with the hope a sales rep gets back to you this week. We are an instant sales channel ✅ without the hassle of upselling or commitments. Do you only need one report for the one new-hire you have in 2021? Great! Let us serve you. How small-business friendly is that?✅
Once you place your first order, within a few seconds you will receive a welcome email prompting you to set a password for your account. Once created, you are welcomed to your easy to use client dashboard. Do you want to see the progress of the order? Simple! Click on the Pending Applications button on your screen. No training or tutorial required! ✅ But if you need help, why not reach out to one of our agents via an in-application chat, via telephone, email or Help Center; real assistance from real people! Our customer service rating on Google has been nearly 5 stars since our inception.✅ You demand quality customer service immediately via a preferred channel, we have it at the ready.
Have I mentioned we are a paperless platform with embedded FCRA compliance? The sign-up process required zero paperwork. No credit or reference checks. We did ask for your permissible purpose….employment, right? Okay, you’re in the right place. During the order process, we asked for your new hire’s email address. Why? We email them an electronic application that requires them to review required local, state, and federal disclosure forms, fill out the minimum amount of PII required to complete the purchased products, over an at-rest, fully end-to-end encrypted connection, and digitally sign the consent and authorization forms. All required steps under local, state, and federal FCRA law. ✅
To pick on one area all businesses and CRA’s struggle with is the pre-adverse/adverse action process under FCRA. ClearChecks automates the pre-adverse process and replaces the time-intensive manual, paper-filled process with a modern, compliant, paperless solution at the touch of a button. Today’s most modern, progressive organizations demand a new level of automation, transparency, and efficiency in their background screening solutions. ClearChecks delivers these benefits while simultaneously reducing risk and administrative costs. So whether you know the regulatory requirements or not, we’ve got you covered.
A paperless, compliant, encrypted process for both new-customer sign-up, consumer application, and pre-adverse/adverse actions? ✅ Yep! And we fulfill these requests 24/7, 365.
Our at-rest, JSON API is publicly available, free to use, and comes with free support from our world-class engineering team. We have had customers integrated into our platform in a matter of days and ATS platforms offering our services in under a month. We were the very first CRA to offer employment verifications through Citadel ID. We are continuously looking for new technologies to streamline the ordering and fulfillment process to enhance security, privacy, compliance, and turnaround times for our customers and consumers.
My co-founder and I set out to revolutionize and disrupt an industry. Brick-by-brick we have laid the foundation to do just that. Our energy, focus, and resolve is hyper-focused on this mission. Our team is diverse, brilliant, and ambitious. We LOVE assisting HR teams build their teams! Whether you are a small business, a public company, a recruiting firm, a health-care facility, a school, a steel mill, a wind farm, or a non-profit, we want to help make your hiring process more efficient, budget-friendly, and FCRA compliant. Should you choose ClearChecks to assist in building out your employee base, we promise to live up to our values of Transparency, Fairness & Integrity, Empathy, Exceed Expectations, Accountability, and Innovation. We will have more on these values and other topics soon. Please feel free to reach out to our sales and support teams…or me!